What Our Customers Say

What Our Customers Say

Our number 1 focus is ensuring we deliver on what we promise, you, our clients are the most important people in any transaction.


  • "Robert Woolmer has been excellent from the start to the end in managing the whole process. He followed through in a timely manner. He was very reassuring and had confidence  especially when the property was taking longer to rent out, he worked out a plan and stood with it and also explaining the rationale for whatever he was doing. On a whole I am glad I had Robert Woolmer to manage this property and acquiring a tenant within a short period of time . I would highly recommend him to anyone due to the reasons above and honestly I personally believe he will look after his customers in the same way he has looked after me." 
Permjit Singh Dhillon - Landlord
  • "Ervina to the rescue: I was stocked with another 3 party agent that was unable to lease my property out in over 6 months. However, with the support of Ervina and Team property was leased out swiftly. Ervina came to the rescue. Ervina was exceptional and professional in the discharge of her duties. In fact, did more than required, very attentive to details and customer oriented. I would recommend Ervina Deng to my friends and family."
Michael & Abimbola Odogwu - Landlord
  • After renting for the last 8 years, Margaret is easily the kindest, most efficient and approachablereal estate agent I've dealt with. She is incredible reasonable and friendly beyond measure.
Caitlin Gardiner & Rhiannon Smith - Tenant
  • "The agent in charge of the property viewing is very professional and friendly. Mrs. Marelle is an experienced and efficient agent I have ever met. Overall have very good impression with LJ Hooker City Residential and am very happy to my 1 year contract with the agency. Very professional and efficient agent! Thank you! From property viewing and application processes, everything so far is pleasant!"
Chi Aun Eng - Tenant
  • "I have been with LJ Hooker City Residential for 12 years. Frank sold me my first investment property and Lisa Anderson has been my property manager from the start; and she continues to oversee my properties today. Lisa is my go-to person as she acts quickly and resolves issues with ease. I am happy to recommend Frank, Lisa and their team at LJ Hooker City Residential to anyone who is considering leasing their property through a property manager."
David Campbell - Landlord, Vendor & Buyer 
  • RoseMaree has been extremely helpful and professional. It has been a pleasure dealing with RoseMaree. Everyone we have dealt with have been extremely helpful and friendly, a real pleasure.
Andrew Rogers & Nadine Rogers - Tenant

Many thanks indeed for securing a new tenant in this stubbornly lack-lustre rental market. It was sheer persistence & assiduous effort on your part that finally won the day! The icing, of course, was the enhanced rental that came right along.Once again, please accept our thank you & we hope you have a very happy holiday season!
Renu & Sandeep - Landlord
  • "Tayla is a very friendly,forward easy going agent whom is easy to talk with about any concerns."
Krystel Norris & Hayden Lilwall  - Tenant
  • "Tuscany was a great help, being first time renters she took the time to explain how all aspects of renting works. She was polite and helpfull Tuscany made sure Daniel and myself understood the agreement and made the transaction hassle and worry free."
Annie Broadbent & Daniel Majinski - Tenant
  • "Rob seems like a great guy, although we have never met. He is very personable, and has obvious experience with representing clients in absentia. He took on a tough job, in my opinion, considering the market, and taking over from another agent, who had essentialy been sacked, must be difficult. I highly recommend Rob Woolmer, and his team, for making this process as painless as possible while I am away, and that is a lot of the time.Communications and reporting has been exceptional, impressive."
Michael Robb - Landlord
  • "Ervina has been very helpful despite a few hiccups along the way of my rental property. She has been very efficient in her work, very understanding and approachable. She has made a stressful situation easier to cope with for me. Thanks Ervina."
Elaine Goh - Landlord
  • "Margaret is dependable, flexible and extremely helpful. Her service is truly top notch and has gone above and beyond for us on countless occasions. Truly made living here a pleasure."
Jack McCubbine & Phillipa - Tenant
  • "It has been a pleasure to deal with Marelle, she is both professional and friendly and nothing is too much trouble for her. Nothing to improve, I am very happy with the service provided."
Cheryl Chapman - Tenant
  • ‚Äč"I've had a couple issues on statements but they've always been fixed quickly and without any problems (I think they may have been problems in the accounting section anyway). Overall though I've found her very professional and helpful with all matters regarding my property. She was always happy to explain anything I had trouble understanding and quick to fix any problems I had. I would highly recommend Kaylee to family and friends."

Mr Migas - Landlord

  • Very happy to have Margaret as my agent for 6 of my properties. "

    Mr Campbell - Landlord

  • "Hannah is very responsive to my phones calls or emails and quick to resolve any matters I have"

    Landlord - East Perth

  • "Margaret is always quick to respond to requests from both tenant and landlord and is thoughtful about the balance between the tenants needs and the landlords position. Keeps me fully informed and helpful on maintaining the standard of the property to a high level.
    Quite confident that despite the distance between my east coast location and Perth the property is in good hands."

    Dennis Pomfret Engineering Pty Ltd - Landlord - East Perth

  • "I have been happy with the services provided by Margaret Hooton, especially addressing the issue with the previous tenant not paying the rent and having to attend court. "

    Mrs Schaefer - Landlord - East Perth

  • "Margaret is fantastic at her job and manages our properties very well. We appreciate all that she has done for us."

    Mrs T Hunt

  • "Margaret Hooton is an extremely competent property manager with a significant level expertise. We appreciate the prompt manner in which she attends to matters and communicates the outcome to us. "

    Mr & Mrs Bloomfield - Landlord - East Perth

  • "We have always found Marelle Titterington to be very professional, polite and considerate in her approach, not only to us as the Landlord but also to the Tenants.

    Mr K Craig - Landlord - Maylands

  • "If you are looking for someone to manage your property you could do no better than Kaylee Ferguson. In the two and a half years we have been away from Australia she has ensured we have the perfect tenants, at a good rent, and her regular inspections have indicated that our tenants are looking after the property very well. She is a real asset to L J Hookers City Residential, and a property owner's dream."

    Mr & Mrs O'Neill - Landlord - East Perth

  • "She is an excellent property manager - her service is the main reason that I renewed the management contract.

    Excellent even when dealing with a difficult tenant."

    Ms Ng - Landlord - East Perth

  • " Margaret is going to excellent job. Very happy with her performance. "

    Mrs L Wickham - Landlord - East Perth

  • "marelle is always polite / friendly / professional and a pleasure to do bussines with"

    Ms M & Mr D Gregory - Landlord - Mount Lawley

  • "I am very happy to recommend Hannah Collins to any person thinking of placing their
    property in the hands of an agent.

    She has always been friendly and helpful, particularly to an elder person like
    myself who occasionally need guidance in matters real estate and rental.

    Mr C Moysey - Landlord

  • Marelle is efficient and approachable. We are very happy with the service we receive.

    Mr D Fletcher - Landlord - East Perth

  • "Margaret Hooton is the best Property Manager I have dealt with.
    She has gone out of her way to assist, not only myself as the landlord, but also the tenant. She is very professional and polite.
    I would highly recommend her to any prospective landlords."

    Mrs K Madigan - Landlord - East Perth

  • "Margaret is very approachable and responds to issues promptly. I am very satisfied with her performance."

    Ms A Corrigan - Landlord - East Perth

  • "We have nothing but praise for Marelle. She has always been very efficient, friendly, yet professional - I would recommend her to anyone."

    Mr & Mrs McDonnell - Landlord - Maylands

  • "The best property manager I have had in more than a decade !"

    Mr B Rogers - Landlord - East Perth

  • "I have only dealt with Kaylee via email (due to living overseas), but her response to my emails have always been prompt, helpful and good natured. "

    Mr D Eulensein - Landlord - East Perth

  • Hannah is a hard working manager who attends to problems in an efficient manner and who is very knowledgeable in the rental field.

    Mr & Mr Serafino - Landlord - Victoria Park

  • I stay overseas most of my time and my contacts with Hannah are via emails only so far however, she always gives me prompt feedback to my questions or issues, taking this opportunity to say thank you.

    Mr S Y Cheng - Landlord - Perth

  • Thanks for your professional and friendly approach when delivering services. Highly recommend Marelle for next property investment.

    Mr T Quach and Mrs L Tran - Landlord

  • Margaret has always been professional and friendly in all aspects of service over the past 14 years. Always asks opinion on works required and renewals. Thanks

    Mr G Corker - Landlord - East Perth

  • I highly commend Kaylee for her professionalism. Kaylee is always prompt with replies to any queries. I would certainly recommend Kaylee to friends to manage their properties.

    Mrs Lee - Landlord - 3 Properties

  • To date Hannah's assistance and attitude has been great including her promptness in addressing and following up issues.

    Mr Lawton - Landlord - East Perth

  • Kaylee understands well, our (owner) needs and expectations for the last 4-5 years. Overall happy and will continue with Kaylee as our preferred property manager.

    Mr & Mrs Jha - Landlord - West Perth

  • Excellent Service, Never a problem

    Mr & Mrs Hamett - Landlord - East Perth

  • Kaylee is an excellent Property Manager and it's been a pleasure dealing with her on all occasions. Very professional and excellent customer service.

    Mr P Land - Landlord - East Perth

  • Margaret Hooton is always there when needed and it is a pleasure to work with her.

    Mr & Mrs Ferdinand - Landlord - East Perth

  • Hannah is well organised and always responds promptly and efficiently to any issues regarding the property rentals.

    Mr Nick Webster - Landlord

  • Brendan was fantastic throughout the whole process. He was
    extremely professional, diligent and proactive. I would have no
    hesitation in recommending his services. I look forward to a
    continued relationship for my future property ventures. 

    Christopher Martin - Buyer - East Perth

  • Rebecca was a pleasure to deal with and conducted herself in a
    very professional and friendly manner. This was our first
    property purchase and Rebecca was considerate of that in her
    dealings with us. Communication was continuous and
    issues/concerns were dealt with professionally and resolved in
    appropriate time frames. We found Rebecca very
    acoommodating to our needs. 

    Overall we are very satisfied with the service provided by
    Rebecca and the LJ Hooker team during the purchase of our

    Mark Groth - Buyer

  • Fantastic service and experience, would 100% recommend
    Brendon and Sharon.

    Daniel Ramsdale - Buyer - East Perth

  • My husband and I were thrilled with the outcome of the sale of
    our property. Rebecca and her colleges at City residential went
    above and beyond to meet all of our expectations and
    requirements and the end result of a sale for above asking price
    made that evident. We will certainly be recommending them to
    our friends and family for their real estate needs.

    Karleigh & Jarrod Coote - Seller - Ballajura

  • Brendan is a proven performer in East Perth with a good
    understanding of the current market and a tailored professional
    approach to my sale. 

    Alan Hopkins - Seller - East Perth

  • Many years with Mirelle in her outstanding rental management
    of that property was the decider in chosing an agent from that
    LJHooker office to sell the developed site. Ashton Crooks has
    been the best agent we could possibly have chosen and we will
    always appreciate his total professionalism, support at all times
    and warm personality in our dealings with him from the outset

    Maxine Prentice - Landlord - Seller

  • Brendan was really professional and advised me on market
    conditions and an appropriate strategy for the sale of the

    Ian Smith - Seller - East Perth

  • Suzanne and I were very happy with the service Brendan Smith
    provided. In a short period of time he achieved what we consider
    a good price for our apartment in a severely declining market.

    Jeff Radisich - Seller - East Perth

  • So happy with the sale of ,my first house. Theepan, my sales rep, worked with my tenant to put my apartment on the market and sold it the first week. It was a professional, hassle free service that I will definitely use again when we are ready to sell or buy.

    Kristina Parthezius - Seller

  • LJ Hooker East Perth have been looking after my investment property since I first purchased it and have done an excellent job! I have had great tenants and only one week with the property vacant.

    Rebecca and her team keep me up to date with everything I need to know and give me great peace of mind.

    Paul Prothero - Landlord

  • I have been with LJ Hooker City Residential for 12 years. Frank sold me my first investment property and Lisa Anderson has been my property manager from the start; and she continues to oversee my properties today. Lisa is my go-to person as she acts quickly and resolves issues with ease. I am happy to recommend Frank, Lisa and their team at LJ Hooker City Residential to anyone who is considering leasing their property through a property manager.

    David Campbell - Landlord, Vendor & Buyer

  • It was absolutely stress-free for me when Alexandra Shute was managing my investment property. She responds promptly and her advice is always professional. She was clearly working for my best interest especially when I had to sell my investment property. She is very understanding and helpful. Thank you very much, Alex.

    Bonnie Woo - Landlord East Perth

  • Just recently my wife and I began looking for an apartment to rent in the city. 

    We contacted a couple of different agents, whose attitude to their customers left a lot to be desired. We then came across LJH in East Perth, and things started to look up.

    They dealt with us in a professional manner, keeping us informed by txt and email about available properties and viewing arrangements. We finally picked a place and they kept us up to date during the application, also offering advice along the way. After our successful outcome we were handed over to Claire Taylor who finalised the details and dealt efficiently with any issues that arose during and after our move. Claire has been in contact with us on a regular basis since we moved in, insuring all our expectations were met.

    I would have no hesitation in recommending LJH East Perth to anyone looking to rent in the city. You will be treated with the professionalism that a valued customer should expect!

    Thomas Rooney - Tenant

  • With many years renting in Perth, I had great experience with Lj Hooker City Residential all the time. Really appreciate the help from Kaylee Ferguson & 
    Melissa Smith. They are very understanding and helpful. Always quickly respond
    to us and provide solution with care. whenever we need help, they are always there.
    For the future rental property or purchasing our own property, we would love to ask help
    from them, as we trust them really~!

    Eric Lee - Tenant

  • Mel Smith is our property manager for our rental for the last 6 months. She has always been helpful and gets back with any requests quickly. Mel checks up on status of any maintenance issues and follows things through.

    All dealings with Mel and her agency have been stress free.

    Rex Finnigan - Tenant

  • My experience with LJH has been excellent from the very first point of contact. Margaret Hooton met me at home and although the whole process took a while, as I had many questions, she was very professional, personable and efficient. She left me feeling that my property was going to be managed very well.

    I was assigned to Kaylee Ferguson as my property manager and she has continued to give me the confidence that my property is being managed with the utmost care. Kaylee is extremely efficient, diligent, professional and caring. She keeps me up to date with any relevant information and this is important as I am overseas at present.

    Congratulations to LJH! I am one happy customer :).

    Agnes Toh - Landlord - East Perth

  • We have been using LJ Hooker in East Perth as our property managers for our apartment in East Perth for the past 14 months. During this time we have dealt with finding tenants, renewing leases and are now in the process of finding new tenants. We have found the term at LJ Hooker to be most professional and most helpful to work with. Our primary contact is Kaylee and she has been excellent in all our dealings. It is good to have one person to speak or email with, and then she will liaise with other team members if necessary. Over this time we have developed a good working relationship with Kaylee.
    The rent has always been paid on time and deposited into our account at the end of each month and accompanied with an email of our Rental Statement which is great for account keeping purposes.
    When there have been issues with the apartment we have been informed straight away via email or phone and the matters have been dealt with as soon as possible. These issues have been such things as plumbing or a broken lock. LJ Hooker have been able to send reputable repairmen or tradesmen to very quickly sort out the problem. We are sent copies of all invoices at the end of each month. This makes it much easier for us not having to deal with the issues ourselves.
    On a few occasions we have needed to visit the apartment and Kaylee has arranged this for us so we don't need to contact the tenants ourselves.
    Kaylee has kept us well informed about the process of finding new tenants, with a report sent out each week regarding viewings and possible applications. This communication is appreciated by us as we feel we know exactly what is going on with our apartment. 
    We would highly recommend Kaylee and LJ Hooker as very professional, efficient property managers and look forward to continuing our relationship with the company.

    Cathrine Loton - Landlord - East Perth

  • We've rented a property through LJ Hooker for the last 3 years and our Property Manager, Melissa Smith, has been so fantastic to work with. She's friendly and professional and, most importantly, keeps in constant contact with us regarding maintenance. It's so refreshing to have a Property Manager who is diligent and on-the-ball! It's like no issue is too big or small for her to look in to - No ego, just knowledge and assistance. If all of LJ Hooker's staff are as capable and efficient as Melissa is, I look forward to dealing with LJ Hooker for many years to come.

    Chris Cosoleto - Tenant - Balga

  • This is a well organized professional company. My company has contracted to LJ Hooker City Residential since around the middle of last year. I have always received a professional and friendly service when dealing with their staff. From what I have seen so far the properties they manage are all kept in a clean respectable state. I look forward to working with this company into the future.

    Lee Peters - Contractor

  • Having dealt with many agents for the sale of my home it was not hard choice to make. I had the pleasure to meet Ashton Crooks. He was very understanding of the my needs and wants. Every thing was explained fully with no hidden costs.

    He gave advice which was suitable for my needs and is very professional at all times. Very good communication at all times, which is very important these days, as it would seem that it lacks when dealing with other agents.

    After checking on Ashton"s sales etc and he lives locally he knew the area, which is of great help to a seller. But even he is not aware of something he will find out for you to give you the best selling price, which he did for my home, great attention to detail .

    I have no hesitation to recommend Ashton, if your after good communication, being professionally treated at all times, and you are always kept in the loop. And treated as a client and not just another number use Ashton Crooks

    Ashton should be your next agent if you are selling or buying

    Richard Murphy - Vendor - Maylands

  • Rachel Benns found our home for us. We had just moved from Queensland and needed a great deal of guidance and professional assistance to locate the perfect home. Rachel was outstanding in her search for our ideal house. She took time to understand our needs and presented several options for us to consider. Rachel knew what we wanted and presented us with a perfect match. During the entire transaction period Rachel provided regular updates and guidance which made the whole process so much easier to manage. We found Rachel to be very friendly and professional and we thought she demonstrated a high level of knowledge and experience in the industry. Following on from our purchase we have regularly kept in touch with Rachel seeking advice on other property matters and she has always been very helpful and knowledgeable.

    Jamie Hogan - Buyer

  • I have no hesitation that LJ Hooker City Residential are the best in the business to manage My investment property. Lisa Anderson and her staff put together a marketing campaign that was ready the minute the property settled therefore the property was leased with minimum downtime which is very important to any investment property owner. After receiving multiple applications on the property and with the guidance of the staff, We were able to choose the best possible tenants which gives Me confidence that I am receiving the best possible return on My investment property.
    For anyone thinking about using the services of LJ Hooker City Residential I say, " Go for it".
    You only need to walk in to their office and see the amount of awards on the wall to know that this is a company committed to being the best at what they do. Thankyou Mr Hooker!

    Patrick Turner - Landlord

  • I have had the pleasure of dealing with Rebecca Freeman & Kaylee Ferguson at LJ Hooker City Residential. They are extremely professional, always respond quickly to all of my queries and provide great solutions when required. I am always greeted by a friendly team with great customer service every time I call. I know I am being looked after & feel at ease knowing they are managing my investments. I can't recommend them highly enough.

    Danika Coote - Landlord, Buyer & Vendor

  • LJ Hooker have managed my investment property for more than 8 years and I would recommend their services to landlords looking for a good property manager.

    Their agents have been professional, have helped find good tenants and have communicated with me as needed.

    On the few occasions where I there have been issues they have been handled quickly and professionally.

    I can happily recommend their services.

    Dario Mratovich - Landlord

  • Thank You Clayton!... for all your efforts, communicating with us so well during the sales process was especially appreciated. It was very scaring knowing the success of buying our dream home hinged on selling 910 Bey. I hope you enjoy well deserved continued success. How glad we are that we paused during renovating 910 to 'pop downstairs' to see the home open, otherwise we would never have met you. You made a very good first impression! Anyway, here is the last 'key to the kingdom', for 910.
    Warm regards

    Jacinth & Ian - West Perth

  • By the way I have to say that I wanted to let you know, you guys at LJ Hooker are very proficient and helpful, both myself and Mike would like to take the time to say that we are very impressed with everyone that we come into contact with there, you have all been very accommodating and friendly.

    Special thanks to the reception girls who are always pleasant and friendly when we bring in the rent and yourself who deals with anything we have in relation to maintenance and other queries, you have been very sufficient and on the ball. Its a pleasure to deal with your team and staff.

    I would also like to say that Shane Rohsburn has been extremely helpful he was fantastic with friends of ours who also rent through you guys now. He took time to help us get them close to us, he was a great help and we appreciated everything that he has done for us. I was so impressed that he genuinely wanted to help.

    If you can pass on our gratitude to all staff members and higher management it will be appreciated.

    It is nice to have the opportunity to say something nice about a business and I definitely would recommend your services in the future to friends and acquaintances.

    Thanks again to you all for your great costumer service and friendly nature.

    Claire & Mike - East Perth

  • Hi Kaylee,

    As I was away again in the mid of November I have not had a chance to catch up with you.

    I dropped by in your office hoping to catch up with you and to thank you for all of your assistance during the time our property was handled by yourself and Lisa but you were out of the office.

    Anyway I herewith "thank you" and LJ Hooker for doing a good job for this entire time.

    Veronica - East Perth

  • I've dealt with Marelle Titterington for around 7 years and I have always found her professional, knowledgeable and polite, even in trying circumstances.

    I would recommend her services to anyone.

    Gary - Landlord

  • I have had a property with LJ Hooker City Residential for the past 1 and a half years and would like to say that Marelle and Shane have been a fantastic, professional and friendly. Helping me find a tenant when there was a break lease on the property. They have been more then helpful so i would like to congratulate them on great customer service.

    Nadean - Landlord


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