What Our Customers Say

What our customers say about us is true testament to the impact we have on lives every day. We love the applause and take on board all feedback to continually improve. 

• I was referred to Callum as he had a good reputation for handling difficult and complex sales and I was managing a deceased estate with many complex issues that required negotiation with a number of parties. The first property was sold $50K above asking and the second $75K above asking and within 2 weeks for both. The paperwork was well handled and there was extensive communication through the entire process, I highly recommend him for any future listing.

• "I have to say that in the ten years I have owned the property I have never felt as confident that the property was as well managed and that I have had the knowledge and support to make educated decisions. Living in Melbourne and having the property in Perth I have needed to rely on Tayla and the team to assist with repairs and improvements. Nothing is ever too much trouble and her advice is always honest and informative. Tayla even arranged and sat a home open to ensure we have the best option for new tenants. This was a level of dedication that I really wasn't expecting but appreciated. I am really fortunate to have Tayla on my property team and I really appreciate all of the care and attention she provides and makes me and my property feel valued and not just another number in the portfolio. Thank you to the whole team and I continue to appreciate the work you all do for your property owners."

• "Daniel was informed about the market and its shifts during the various periods of the year, which under the Covid 19 regulations, became quite complicated to navigate. He was prompt to keep me updated on the potential buyers that came to the market. Daniel has been very accommodating on all occasions, professional and pleasant to deal with."

• "Daniel is a very proactive agent and gave me tactical marketing advice. He also provided me with detailed periodical report on the market performance. Good follow up with potential buyers. He did a good job overall in selling my apartment during a difficult time with lots of negotiations. I will recommend him to friends."

• "Jacquie and I were most impressed with Daniel and would have no hesitation in recommending him or working with him again. He was not only very efficient and punctual, responding to emails almost by return, but was very pleasant and charming. At all times Daniel showed a genuine interest in us as buyers and never gave the impression that we were just another client."

• "Thanks so much for your help Daniel in purchasing our property. We were both very impressed, not only with how you handled everything but with you as a person. We felt that you were genuinely interested in us as people and not as just another buyer, so once again, thanks very much."

• "Callum was wonderful to deal with and the whole process was trouble free. He was very knowledgeable and always available to answer any queries and to advise me throughout the process. Nothing was too much trouble for him and I would not hesitate to recommend Callum if you have a property to sell."

• "Sharon and Brendan have supported us all through the sale proces. Due to various factors, including COVID-19, the process was quite long however they encouraged us to remain positive throughout. When the sale did come, they were with us every step of the way.  We recommend them to anyone considering selling their home."

• "We now have Tuscany as our Property Manager and the helpfulness and patience continues as we understand what being tenants mean. Responses are quick and actions swift. Thanks to the team for their helpfulness, professionalism and patience as we navigate being tenants for a year. We are so glad we found you."

• "Just wanted to draw your attention to the good work we observed from Sheree when we were frantically looking for a rental in a short space of time. Sheree was friendly, helpful and knowledgeable without being over the top and answering all the random questions we could think of without a hesitation and a smile on her face. Sheree was only meant to view one property that afternoon with us but was quick in her thinking of offering to show us two others and was happy to do this straight away... One of these properties we now live in and love. We can’t thank her enough for what she did. The process of renting is new to us but everything was done efficiently and very quickly."

• "Daniel Colbert is a hard worker and a fantastic agent. I previously had an agent before Daniel and I must admit Daniel was better in every way than the previous agent. I will highly recommend him to family and friends."

• "We are both very pleased with Daniel and his dealings with us. We got the impression from our first meeting that he was honest, reliable and had our interests at heart... and it turned out to be very true. When he said he was going to do something, he did. We highly recommend him."

• "Richard's work and help has been excellent. He gave me all the advice possible for my purchase, took the time to show me the apartment every time that I asked for it. Every time that I had a question by email or phone, he answered immediately. Always polite and helpful. I was really lucky that I had Richard as my real estate agent. I will recommend Richard any time and if in the future I would like to sell my property, I will contact him again to do so. Thank you very much Richard!"

• "Daniel is only one phone call away any day of the week. Always ready to address your enquiries in a friendly and professional manner."

• "We had Dan sell our home and we could not have been happier. He was polite and professional and always got back to us in a timely manner. We could not recommend Daniel highly enough to sell your home! Thanks again Dan."

• "Daniel was amazing and easy to deal with during the settlement of the property. He took the time to explain everything and happily answered any questions that I had. He was also able to work around my weird schedule which was very helpful for me."

• "Daniel did an excellent job of selling my unit. On a number of occasions he went above and beyond to get the job done and made it very easy and convenient for potential buyers to inspect the property. Daniel is not only friendly and reliable but was also very understanding of my individual circumstances."

• "Brendan and Sharon are consummate professionals and lovely people to deal with. We have utilised their services on three property transactions and all three have been faultless. Both times when selling our homes (in a suppressed market) we did so within the first week and with just one home open. Working as a team they provide a faultless service; Brendan handles the front end of business with poise and purpose while Sharon meticulously manages the particulars of the contract with precision and grace. Despite their success as one of Australia's top selling agents, they are uncomplicated, unpretentious and extremely considerate. We have no hesitation in recommending their service and look forward to doing so again soon."

• "Brendan Smith was helpful and supportive in a stressful time selling our house from overseas. Before assigning Brendan we had another agent on the job. After six months with no offers and lots of financial stress, we gave the job to Brendan. Unlike other agents he gave us realistic expectations and we were not disappointed. He sold the unit in just 6 weeks. We are very happy with the services provided by Brendan Smith and the office staff at LJ Hooker City Residential. I would absolutely recommend them!"

• "We have been living in the area for 3 years and chose Brendan and Sharon because of their clear market leading presence in East Perth. During our transaction, we were impressed with their market knowledge, professionalism and easy going, no fuss approach to conducting business. They delivered an excellent outcome for us and we would highly recommend them."

• "Ervina has been extremely professional as have her team. I have been kept well informed throughout the rental process and tenants were secured in a smooth and timely manner. I feel confident that my property will be managed well and the team have my interests at heart. Thank you."

• "Rob Woolmer has been excellent from the start to the end in managing the whole process. He followed through in a timely manner. He was very reassuring and had confidence especially when the property was taking longer to rent out, he worked out a plan and stood with it and also explained the rationale for whatever he was doing. On a whole I am glad I had Rob Woolmer to manage this property and acquiring a tenant within a short period of time. I would highly recommend him to anyone due to the reasons above and honestly I personally believe he will look after his customers in the same way he has looked after me." 

• "I wanted to pass on my absolute delight and satisfaction in my dealings with LJ Hooker City Residential and in particular my agents Sharon and Brendan Smith. From the time I sent an enquiry regarding a property to the very end of my buying and selling, the experience has been fantastic. Sharon and Brendan were extremely professional but also made me feel they were on my side and were willing to help in any way they could. I couldn't believe my apartment sold within a week and for the price I wanted with no fuss whatsoever. I have nothing but good things to say about Sharon and Brendan. I have no hesitation in recommending them to friends and family."

• "I am writing to appreciate Ervina Deng for her professional advice and prompt reply. More importantly, I especially appreciate her willingness to help clients, even when it is beyond her responsibility. Ervina not just sent us the report, she also analysed the data and gave clients like us advice on price adjustments and on how to make our property more appealing to tenants."

• "Ervina to the rescue: I was stocked with another agent that was unable to lease my property out in over 6 months. However, with the support of Ervina and Team property was leased out swiftly. Ervina came to the rescue. Ervina was exceptional and professional in her duties. In fact, did more than required, very attentive to details and customer oriented. I would recommend Ervina Deng to my friends and family."

• "I have had excellent management of my unit by Tayla thus far. I would recommend Tayla to my friends and family as she has provided excellent feed back to any issues always chases up issues until resolved."

• "Having used the services of LJ Hooker and Rob previously, I was certain of a swift and satisfactory outcome seeking tenants. Tenancies achieved with outstanding results. Highly recommend Rob, professional, efficient and great communication throughout the entire process."

• "The hallmark of a good real estate agent is communication. Brendan Smith is a consummate professional and his communication is of the highest standard. He has maintained close contact to guide me through the sales process, assisting me to make informed decisions throughout. This guidance ensured the holy trinity of sales - right price, right time and a cash sale. Without his engagement, I doubt this result would have been possible. I have no hesitation in recommending him."

• "Ervina struck me as very professional when I first met her at the property. She had done her homework and research thoroughly and was able to advise on the correct rental in the marketplace. She then set about advertising on a very regular basis and providing a report after each open inspection. Ervina managed to secure a higher than expected rent return and I am very satisfied with the result. It was achieved by some smart and efficient methodology. Thanks again Ervina."

• "Rob was extremely professional and enthusiastic in marketing my property, presenting an effective ad with great photos as well as a walk-though 3D photo sequence. He really knew how to highlight the positives and push the buttons of prospective tenants. I got a tenant to move in almost straight after I moved out and they offered to pay more rent than we were expecting. This was achieved by creating a competitive 'grand opening' of the property and I received an offer on the first showing. A great job and Rob is highly recommended!"

• "I have been with LJ Hooker City Residential for 12 years. Frank sold me my first investment property and Lisa Anderson has been my property manager from the start; and she continues to oversee my properties today. Lisa is my go-to person as she acts quickly and resolves issues with ease. I am happy to recommend Frank, Lisa and their team at LJ Hooker City Residential to anyone who is considering leasing their property through a property manager."

• "Rob we found was very helpful at all times and aware of our situation at the time we required the apartment to be rented. His recommendations were very much appreciated and the process was easy to manage."

• "LJ Hooker has been far and away the best real estate company I've ever dealt with. I was well looked after, every issue was dealt with promptly, and the customer service was impeccable. I
  would happily rent or buy through LJ Hooker again based on my experience over the last two years."

• "I found the industry knowledge, advice and professionalism of Ervina Deng to be outstanding.  After meeting Ervina and receiving the impressive market data along with transparent cost and pricing structure I felt I needed to go no further. The marketing of our property suited the demographic we were pitching to and our property was successfully leased in under 4 weeks at the rate we were aiming for. Ervina exceeded our expectations on service and overall outcome and we would happily recommend her to anyone who is looking to lease their property."

• "Many thanks indeed for securing a new tenant in this stubbornly lack-lustre rental market. It was sheer persistence and assiduous effort on your part that finally won the day! The icing, of course, was the enhanced rental that came right along. Once again, please accept our thank you and we hope you have a very happy holiday season!"

• "Being extremely time poor, and not living in the state, my husband and I were delighted to have Rob Woolmer assist us in getting our apartment ready for rent. Rob was always on hand to provide advice, trades, window treatment experts, cleaners, removalists, purchasing of whitegoods, getting down and dirty by helping to lift and move into place a new refrigerator and personally assisting to remove and take away a large quantity of pebbles we removed from the garden. Rob Woolmer always answers his phone! Rob made our lives just a little less complicated!"

• "I would highly recommend Rob for anyone considering renting out their home. He was very helpful and made the process stress free and easy as he did all of the hard work for us! He was always contactable for any questions or queries we had. He was working for us and to also get the best rental deal for us!"

• "Tayla is a very friendly, forward, easy going agent whom is easy to talk with about any concerns."

• "Tuscany was a great help, being first time renters she took the time to explain how all aspects of renting works. She was polite and helpful. Tuscany made sure Daniel and myself understood the agreement and made the transaction hassle and worry free."

• "Kelly has been fantastic with my rental property. She had brought me the stability in management that has been missing from three previous property managers. I have been very happy with all aspects of the service provided and intend to remain with Kelly and LJ Hooker for as long as I have the property."

• "Rob seems like a great guy, although we have never met. He is very personable, and has obvious experience with representing clients in absentia. He took on a tough job, in my opinion, considering the market, and taking over from another agent, who had essentialy been sacked, must be difficult. I highly recommend Rob Woolmer, and his team, for making this process as painless as possible while I am away, and that is a lot of the time. Communications and reporting has been exceptional, impressive."

• "Ervina has been very helpful despite a few hiccups along the way of my rental property. She has been very efficient in her work, very understanding and approachable. She has made a stressful situation easier to cope with for me. Thanks Ervina."

• "Rob Woolmer has been very friendly and professional since our initial meeting and throughout the Property Management process. He has been able to answer any queries we have had and has done so in a timely manner. Rob has made my first landlord experience a breeze and I would highly recommend his services to family and friends."

• "I am extremely happy and satisfied with Tuscany! Her work is timely, never had to chase after her regarding any matter. Responsible and prompt in solving/replying to issues. I am very lucky to have her as my agent, and LJ Hooker very lucky to have her as a staff! Hope she will never be replaced. Keep up the fantastic work Tuscany! Excellent job, including Ervina Deng. Her performance is just excellent!"

• "It has been a pleasure to deal with Marelle, she is both professional and friendly and nothing is too much trouble for her. Nothing to improve, I am very happy with the service provided."

• "We have always found Marelle Titterington to be very professional, polite and considerate in her approach, not only to us as the Landlord but also to the tenants."

• "Kelly has been very professional in cultivating a strong client service relationship over the years.  Now I do not need to contact her from time to time as she knows my requirement and will only call me up on a need to basis. I feel confident that my property is in good hands."

• "Marelle is always polite, friendly, professional and a pleasure to do business with."

 - Gregory, Landlord

• "We have nothing but praise for Marelle. She has always been very efficient, friendly, yet professional - I would recommend her to anyone."

- Mr & Mrs McDonnell, Landlord

• "Marelle is efficient and approachable. We are very happy with the service we received."

• "The best property manager I have had in more than a decade!"

- Mr B Rogers, Landlord

• "Thanks for your professional and friendly approach when delivering services. Highly recommend Marelle for next property investment."

- Mr Quach and Mrs Tran, Landlord

• "Excellent service, never a problem."

- Mr & Mrs Hamett, Landlord

• "Brendan was fantastic throughout the whole process. He was extremely professional, diligent and proactive. I would have no hesitation in recommending his services. I look forward to a continued relationship for my future property ventures."

- Christopher Martin, Buyer

• "Rebecca was a pleasure to deal with and conducted herself in a very professional and friendly manner. This was our first property purchase and Rebecca was considerate of that in her dealings with us. Communication was continuous and issues/concerns were dealt with professionally and resolved in appropriate time frames. We found Rebecca very accommodating to our needs.  Overall we are very satisfied with the service provided by Rebecca and the LJ Hooker team during the purchase of our property."

• "Fantastic service and experience, would 100% recommend Brendon and Sharon."

- Daniel Ramsdale, Buyer

• "My husband and I were thrilled with the outcome of the sale of our property. Rebecca and her colleges at City Residential went above and beyond to meet all of our expectations and requirements and the end result of a sale for above asking price made that evident. We will certainly be recommending them to our friends and family for their real estate needs."

- Karleigh and Jarrod Coote, Vendor

• "Brendan is a proven performer in East Perth with a good understanding of the current market and a tailored professional approach to my sale."

- Alan Hopkins, Vendor

• "Many years with Marelle in her outstanding rental management of that property, was the decider in chosing an agent from that LJ Hooker office to sell the developed site. Ashton Crooks has been the best agent we could possibly have chosen and we will always appreciate his total professionalism, support at all times and warm personality in our dealings with him from the outset."

- Maxine Prentice, Landlord and Vendor
 

• "Brendan was really professional and advised me on market conditions and an appropriate strategy for the sale of the property."

- Ian Smith, Vendor
 

• "Suzanne and I were very happy with the service Brendan Smith provided. In a short period of time he achieved what we consider a good price for our apartment in a severely declining market."

- Jeff Radisich, Vendor
 

• "LJ Hooker have been looking after my investment property since I first purchased it and have done an excellent job! I have had great tenants and only one week with the property vacant. Rebecca and her team keep me up to date with everything I need to know and give me great peace of mind."

- Paul Prothero, Landlord
 

• "Just recently my wife and I began looking for an apartment to rent in the city. We contacted a couple of different agents, whose attitude to their customers left a lot to be desired. We then came across LJ Hooker in East Perth, and things started to look up. They dealt with us in a professional manner, keeping us informed by text and email about available properties and viewing arrangements. We finally picked a place and they kept us up to date during the application, also offering advice along the way. I would have no hesitation in recommending LJ Hooker East Perth to anyone looking to rent in the city. You will be treated with the professionalism that a valued customer should expect!"

- Thomas Rooney, Tenant
 

• "We've rented a property through LJ Hooker for the last 3 years and our Property Manager, Melissa Smith, has been so fantastic to work with. She's friendly and professional and, most importantly, keeps in constant contact with us regarding maintenance. It's so refreshing to have a Property Manager who is diligent and on-the-ball! It's like no issue is too big or small for her to look in to - No ego, just knowledge and assistance. If all of LJ Hooker's staff are as capable and efficient as Melissa is, I look forward to dealing with LJ Hooker for many years to come."

- Chris Cosoleto, Tenant
 

• "This is a well organized, professional company. My company has contracted to LJ Hooker City Residential since around the middle of last year. I have always received a professional and friendly service when dealing with their staff. From what I have seen so far the properties they manage are all kept in a clean respectable state. I look forward to working with this company into the future."

- Lee Peters, Contractor
 

• "I have no hesitation that LJ Hooker City Residential are the best in the business to manage my investment property. Lisa Anderson and her staff put together a marketing campaign that was ready the minute the property settled therefore the property was leased with minimum downtime which is very important to any investment property owner. After receiving multiple applications on the property and with the guidance of the staff, we were able to choose the best possible tenants which gives me confidence that I am receiving the best possible return on my investment property. For anyone thinking about using the services of LJ Hooker City Residential I say, 'Go for it'. You only need to walk in to their office and see the amount of awards on the wall to know that this is a company committed to being the best at what they do. Thank you Mr Hooker!"

- Patrick Turner, Landlord
 

• "I have had the pleasure of dealing with Rebecca Freeman & Kaylee Ferguson at LJ Hooker City Residential. They are extremely professional, always respond quickly to all of my queries and provide great solutions when required. I am always greeted by a friendly team with great customer service every time I call. I know I am being looked after & feel at ease knowing they are managing my investments. I can't recommend them highly enough."

- Danika Coote, Landlord, Buyer and Vendor
 

• "LJ Hooker have managed my investment property for more than 8 years and I would recommend their services to landlords looking for a good property manager. Their agents have been professional, have helped find good tenants and have communicated with me as needed. On the few occasions where I there have been issues they have been handled quickly and professionally. I can happily recommend their services."

- Dario Mratovich, Landlord
 

• "I have to say that I wanted to let you know, you guys at LJ Hooker are very proficient and helpful, both myself and Mike would like to take the time to say that we are very impressed with everyone that we come into contact with there, you have all been very accommodating and friendly. Special thanks to the reception girls who are always pleasant and friendly when we bring in the rent and yourself who deals with anything we have in relation to maintenance and other queries, you have been very sufficient and on the ball. It's a pleasure to deal with your team and staff. If you can pass on our gratitude to all staff members and higher management it will be appreciated. It is nice to have the opportunity to say something nice about a business and I definitely would recommend your services in the future to friends and acquaintances.Thanks again to you all for your great costumer service and friendly nature."

- Claire & Mike, Tenant
 

• "I've dealt with Marelle Titterington for around 7 years and I have always found her professional, knowledgeable and polite, even in trying circumstances. I would recommend her services to anyone."

- Gary, Landlord
 

• "I have had a property with LJ Hooker City Residential for the past 1 and a half years and would like to say that Marelle and Shane have been a fantastic, professional and friendly. Helping me find a tenant when there was a break lease on the property. They have been more then helpful so I would like to congratulate them on great customer service."

- Nadean, Landlord
 

• "The agent in charge of the property viewing is very professional and friendly. Marelle is an experienced and efficient agent. Overall, very good impression with LJ Hooker City Residential and am very happy with my 1 year contract with the agency. Very professional and efficient! From property viewing application processes, everything so far is pleasant! Thank you!"