What Our Customers Say

What our customers say about us is true testament to the impact we have on lives every day. We love the applause and take on board all feedback to continually improve. 

• "Working with LJ Hooker Property has been an absolute pleasure! From the start, Clint was friendly, easy to communicate with, and really took the time to understand what I needed.

  He was always quick to respond whenever I had questions or needed support. The whole process felt smooth and well-organised.

  Big thanks to the team for their hard work and dedication — I am really happy with the results and would happily recommend them to anyone looking for a great sales partner."

• "Lee and Kyle and of course the whole team at LJ Hooker are awesome, offering a five star service all the way offering a seamless service which takes all the stress out of my investment journey. Do yourself a favor and make LJ Hooker your first point of call, you wont be disappointed."

• "The whole process, quick and easy process, great communication, easy to talk to."

• "Daniel is a very proactive agent and gave me tactical marketing advice. He also provided me with detailed periodical report on the market performance. Good follow up with potential buyers. He did a good job overall in selling my apartment during a difficult time with lots of negotiations. I will recommend him to friends."

• "Jacquie and I were most impressed with Daniel and would have no hesitation in recommending him or working with him again. He was not only very efficient and punctual, responding to emails almost by return, but was very pleasant and charming. At all times Daniel showed a genuine interest in us as buyers and never gave the impression that we were just another client."

• "Thanks so much for your help Daniel in purchasing our property. We were both very impressed, not only with how you handled everything but with you as a person. We felt that you were genuinely interested in us as people and not as just another buyer, so once again, thanks very much."

• "Kyle is very helpful, professional, response. His response to all our queries has been a rapid fire. It’s a reassuring to have a property manager who look after the tenants genuinely. If you are looking for smooth rental experience i highly recommend Kyle Lovitt from LJ Hooker"

• "Sharon and Brendan have supported us all through the sale proces. Due to various factors, including COVID-19, the process was quite long however they encouraged us to remain positive throughout. When the sale did come, they were with us every step of the way.  We recommend them to anyone considering selling their home."

• "First time renting with LJ Hooker, my experience is behold what I expected. They are quick to respond to maintenance requests. And the customer service is great."

• "Speed of replies to my emails was exceptional. Any issues were dealt with very quickly too, I never has to chase up and ask twice. Always polite and friendly."

• "Daniel Colbert is a hard worker and a fantastic agent. I previously had an agent before Daniel and I must admit Daniel was better in every way than the previous agent. I will highly recommend him to family and friends."

• "We are both very pleased with Daniel and his dealings with us. We got the impression from our first meeting that he was honest, reliable and had our interests at heart... and it turned out to be very true. When he said he was going to do something, he did. We highly recommend him."

• "Property Manager was very helpful from the get go. From moving in to the move out and everything in between. Very proactive and understanding which is rare nowadays"

• "Daniel is only one phone call away any day of the week. Always ready to address your enquiries in a friendly and professional manner."

• "We had Dan sell our home and we could not have been happier. He was polite and professional and always got back to us in a timely manner. We could not recommend Daniel highly enough to sell your home! Thanks again Dan."

• "Daniel was amazing and easy to deal with during the settlement of the property. He took the time to explain everything and happily answered any questions that I had. He was also able to work around my weird schedule which was very helpful for me."

• "Daniel did an excellent job of selling my unit. On a number of occasions he went above and beyond to get the job done and made it very easy and convenient for potential buyers to inspect the property. Daniel is not only friendly and reliable but was also very understanding of my individual circumstances."

• "Brendan and Sharon are consummate professionals and lovely people to deal with. We have utilised their services on three property transactions and all three have been faultless. Both times when selling our homes (in a suppressed market) we did so within the first week and with just one home open. Working as a team they provide a faultless service; Brendan handles the front end of business with poise and purpose while Sharon meticulously manages the particulars of the contract with precision and grace. Despite their success as one of Australia's top selling agents, they are uncomplicated, unpretentious and extremely considerate. We have no hesitation in recommending their service and look forward to doing so again soon."

• "Brendan Smith was helpful and supportive in a stressful time selling our house from overseas. Before assigning Brendan we had another agent on the job. After six months with no offers and lots of financial stress, we gave the job to Brendan. Unlike other agents he gave us realistic expectations and we were not disappointed. He sold the unit in just 6 weeks. We are very happy with the services provided by Brendan Smith and the office staff at LJ Hooker City Residential. I would absolutely recommend them!"

• "We have been living in the area for 3 years and chose Brendan and Sharon because of their clear market leading presence in East Perth. During our transaction, we were impressed with their market knowledge, professionalism and easy going, no fuss approach to conducting business. They delivered an excellent outcome for us and we would highly recommend them."

• "Katie is very professional and easy to work with. She is the best agent in my area and all you need to do is to give the key to her and trust her! She is very professional and easy to communicate. I am so glad that we have chooses Katie to be our agent to make the sales of our property! "

• "Katie was very professional, she managed everything really well, the process was very smooth and a very good result, overall a very good experience and I am happy to recommend her."

• "I wanted to pass on my absolute delight and satisfaction in my dealings with LJ Hooker City Residential and in particular my agents Sharon and Brendan Smith. From the time I sent an enquiry regarding a property to the very end of my buying and selling, the experience has been fantastic. Sharon and Brendan were extremely professional but also made me feel they were on my side and were willing to help in any way they could. I couldn't believe my apartment sold within a week and for the price I wanted with no fuss whatsoever. I have nothing but good things to say about Sharon and Brendan. I have no hesitation in recommending them to friends and family."

• "Katie did a great job navigating the sale of one of my investment properties in Northbridge. She was a warm and engaged salesperson who had to manage multiple parties during the sales process, including the tenants, the letting agency and me! I was overseas for a chunk of the sale during which Katie ensured everything went smoothly and got me a great price for the property. Highly recommended."

• "The biggest aspect I was particularly impressed with was communication. When I needed assistance with anything to do with the property with either trades coming through or issue related to the property i would mostly be able to speak to someone or have prompt replies. I had a great transition moving in and out of the property I was renting because of a great team there. I appreciate every step taken with the team."

• "I have had excellent management of my unit by Tayla thus far. I would recommend Tayla to my friends and family as she has provided excellent feed back to any issues always chases up issues until resolved."

• "Larissa is so helpful whenever I have queries, replies promptly with clear answers. In addition, she makes sure things been done even before going for her holiday."

• "The hallmark of a good real estate agent is communication. Brendan Smith is a consummate professional and his communication is of the highest standard. He has maintained close contact to guide me through the sales process, assisting me to make informed decisions throughout. This guidance ensured the holy trinity of sales - right price, right time and a cash sale. Without his engagement, I doubt this result would have been possible. I have no hesitation in recommending him."

• "Katie has an excellent knowledge of the market plus she is friendly, straight forward, helpful and realistic. A pleasure to deal with before I put the offer and right up to post settlement. Highly recommended"

• "I have been with LJ Hooker City Residential for 12 years. Frank sold me my first investment property and Lisa Anderson has been my property manager from the start; and she continues to oversee my properties today. Lisa is my go-to person as she acts quickly and resolves issues with ease. I am happy to recommend Frank, Lisa and their team at LJ Hooker City Residential to anyone who is considering leasing their property through a property manager."

• "Katie is an absolute super star! She helped my find my first apartment where I could have my dog when I thought all hope was lost. She went out of her way to get him approved before I even placed an offer. She went above and beyond to make the sale fair and smooth, even helping me to donate unwanted furniture and giving me some wonderful tradespeople contacts. I really don't think I could have done it without her. I would recommend her to anyone!"

• "LJ Hooker has been far and away the best real estate company I've ever dealt with. I was well looked after, every issue was dealt with promptly, and the customer service was impeccable. I
  would happily rent or buy through LJ Hooker again based on my experience over the last two years."

• "Katie did a great job navigating the sale of one of my investment properties in Northbridge. She was a warm and engaged salesperson who had to manage multiple parties during the sales process, including the tenants, the letting agency and me! I was overseas for a chunk of the sale during which Katie ensured everything went smoothly and got me a great price for the property. Highly recommended."

• "Sharon made the process enjoyable, stress free and she got a great result for me. Sharon is very knowledgeable, very personable and I felt as though I could trust her throughout the process by taking her advice! The apartment sold on the first home open and Sharon was very good at negotiating a good outcome for all! Sharon is lovely to deal with and would definitely recommend her to friends and family!"

• "Sharon was the most customer service focused person we have dealt with. Her guidance, assistance and “nothing is too difficult” attitude was a pleasure to work with in the purchase of our property. Having said this regarding Sharon, the remainder of the team also work with the same attitude. From guiding us through the process, answering questions, working on fair and equitable solutions to minor issues, the whole team ticked all the boxes.

  We would definitely recommend Sharon and the team."

• "We are extremely satisfied with our experience working with Brendan and his team. His knowledge of the area helped us to set proper expectations for the sale of our apartment, and we received the sale price we were expecting. His team is professional, authentic, and everyone always followed through with exactly what they said they would do, and when they would do it. High recommendations for Brendan and the Smith team and we would absolutely go to them again in the future."

• "Tayla is a very friendly, forward, easy going agent whom is easy to talk with about any concerns."

• "Tuscany was a great help, being first time renters she took the time to explain how all aspects of renting works. She was polite and helpful. Tuscany made sure Daniel and myself understood the agreement and made the transaction hassle and worry free."

• "I recently had the pleasure of working with Katie to sell my home, and I couldn't be happier with the experience. From our initial consultation to the closing, she was incredibly professional, knowledgeable, and supportive.

  Thanks to her expertise and dedication, we received multiple offers within 7 days of listing, and ultimately sold my home for above asking price. If you want an agent who will get you top dollar for your home and provide exceptional service, look no further than Katie Lawley."

• "Just wanted to say to Leeanne & Tayla and the team at LJ Hooker East Perth, that I’m very grateful for the excellent service & professionalism I’ve received. I’ve truly appreciated the prompt communication, helpfulness & efficient handling of any issues that arose. It has been such positive experience during my tenancy over the past 7 years"

• "Thank you Brendan, Sharon, Ashlee and the Smith Team for selling our property and the lovely surprise when we got home just now. Our time in East Perth has finally come to a close after 18 years. Thank you and I'm sure our paths will cross again."

• "Our experience with Sharon and the Smith Team at LJ Hooker was outstanding. Sharon’s market knowledge and strategic approach to negotiations resulted in her achieving an exceptional sale price for us. Her approach was characterised by honesty, clear communication, and a genuine commitment to achieving the best possible result. Given the Smith Team’s integrity, skill, and dedication, it’s no surprise they are ranked among the top 1% of agents in Perth. We highly recommend them!"

• "I am extremely happy and satisfied with Tuscany! Her work is timely, never had to chase after her regarding any matter. Responsible and prompt in solving/replying to issues. I am very lucky to have her as my agent, and LJ Hooker very lucky to have her as a staff! Hope she will never be replaced. Keep up the fantastic work Tuscany! Excellent job, including Ervina Deng. Her performance is just excellent!"

• "Brendan, Sharon and the Team provided great assistance in selling our townhouse from preparing the property all the way through to settlement. Very professional."

• "I have entrusted Brendan from LJ Hooker to sell my investment property in Perth. I have found Brendan to be very professional and friendly. He achieved a great sale price & made the process seem flawless. I have no hesitation to recommend him for anyone looking for a highly professional agent ."

• "Buying our first house in the city was made a whole lot easier by the professionalism of Sharon and her team. Everything was communicated clearly and promptly, no question was left unanswered no matter how stupid it seemed and even after settlement the level of assistance offered by Sharon was in my mind above and beyond what we were expecting.

  I wouldn’t have any hesitation in recommending the Smith team to anyone looking to enter the market either as a buyer or seller"

• "Chrys was awesome to deal with and not only had a great knowledge of the area and expertise but was also personable and easy to deal with and provided some great insights into options to sell the home in terms of what needed to be done to make the home presentable - Additionally Chrys also provided access to the services she had at her disposal (electrician/plumber) to meet requirements - further the LJ Hooker settlement team were also great to deal with"

 -Vendor

• "The best property manager I have had in more than a decade!"

- Mr B Rogers, Landlord

• "Excellent service, never a problem."

- Mr & Mrs Hamett, Landlord

• "Brendan was fantastic throughout the whole process. He was extremely professional, diligent and proactive. I would have no hesitation in recommending his services. I look forward to a continued relationship for my future property ventures."

- Christopher Martin, Buyer

• "Rebecca was a pleasure to deal with and conducted herself in a very professional and friendly manner. This was our first property purchase and Rebecca was considerate of that in her dealings with us. Communication was continuous and issues/concerns were dealt with professionally and resolved in appropriate time frames. We found Rebecca very accommodating to our needs.  Overall we are very satisfied with the service provided by Rebecca and the LJ Hooker team during the purchase of our property."

• "Fantastic service and experience, would 100% recommend Brendon and Sharon."

- Daniel Ramsdale, Buyer

• "My husband and I were thrilled with the outcome of the sale of our property. Rebecca and her colleges at City Residential went above and beyond to meet all of our expectations and requirements and the end result of a sale for above asking price made that evident. We will certainly be recommending them to our friends and family for their real estate needs."

- Karleigh and Jarrod Coote, Vendor

• "Brendan is a proven performer in East Perth with a good understanding of the current market and a tailored professional approach to my sale."

- Alan Hopkins, Vendor
 

• "Brendan was really professional and advised me on market conditions and an appropriate strategy for the sale of the property."

- Ian Smith, Vendor
 

• "Suzanne and I were very happy with the service Brendan Smith provided. In a short period of time he achieved what we consider a good price for our apartment in a severely declining market."

- Jeff Radisich, Vendor
 

• "LJ Hooker have been looking after my investment property since I first purchased it and have done an excellent job! I have had great tenants and only one week with the property vacant. Rebecca and her team keep me up to date with everything I need to know and give me great peace of mind."

- Paul Prothero, Landlord
 

• "Just recently my wife and I began looking for an apartment to rent in the city. We contacted a couple of different agents, whose attitude to their customers left a lot to be desired. We then came across LJ Hooker in East Perth, and things started to look up. They dealt with us in a professional manner, keeping us informed by text and email about available properties and viewing arrangements. We finally picked a place and they kept us up to date during the application, also offering advice along the way. I would have no hesitation in recommending LJ Hooker East Perth to anyone looking to rent in the city. You will be treated with the professionalism that a valued customer should expect!"

- Thomas Rooney, Tenant
 

• "This is a well organized, professional company. My company has contracted to LJ Hooker City Residential since around the middle of last year. I have always received a professional and friendly service when dealing with their staff. From what I have seen so far the properties they manage are all kept in a clean respectable state. I look forward to working with this company into the future."

- Lee Peters, Contractor

• "I have had the pleasure of dealing with Rebecca Freeman & Kaylee Ferguson at LJ Hooker City Residential. They are extremely professional, always respond quickly to all of my queries and provide great solutions when required. I am always greeted by a friendly team with great customer service every time I call. I know I am being looked after & feel at ease knowing they are managing my investments. I can't recommend them highly enough."

- Danika Coote, Landlord, Buyer and Vendor
 

• "LJ Hooker have managed my investment property for more than 8 years and I would recommend their services to landlords looking for a good property manager. Their agents have been professional, have helped find good tenants and have communicated with me as needed. On the few occasions where I there have been issues they have been handled quickly and professionally. I can happily recommend their services."

- Dario Mratovich, Landlord
 

• "I have to say that I wanted to let you know, you guys at LJ Hooker are very proficient and helpful, both myself and Mike would like to take the time to say that we are very impressed with everyone that we come into contact with there, you have all been very accommodating and friendly. Special thanks to the reception girls who are always pleasant and friendly when we bring in the rent and yourself who deals with anything we have in relation to maintenance and other queries, you have been very sufficient and on the ball. It's a pleasure to deal with your team and staff. If you can pass on our gratitude to all staff members and higher management it will be appreciated. It is nice to have the opportunity to say something nice about a business and I definitely would recommend your services in the future to friends and acquaintances. Thanks again to you all for your great costumer service and friendly nature."

- Claire & Mike, Tenant